Privacy policy

1. Who we are

This policy explains how Welthby ("we", "us") collects and uses personal data when you visit welthby.com, register your interest or use our platform. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Welthby is the controller of that data. You can contact us about privacy at any time at [email protected].

2. Data we collect

Details you give us: your first and last name, email address and phone number, plus any information you include in a message to support.

Technical data: IP address, approximate location derived from it, device and browser type, pages viewed, and referral and campaign parameters attached to the link you arrived from.

Account data: if you go on to open a trading account, identity-verification documents, funding and transaction records, and the settings you choose on the platform.

3. How we use your data

• to process your registration and set up your account;
• to contact you about activating and using your account;
• to answer support requests;
• to secure the platform and prevent fraud and misuse;
• to meet our legal and regulatory obligations, including anti-money-laundering checks;
• to measure and improve our website and marketing.

4. Lawful bases for processing

We process your data where it is necessary to take steps at your request before entering into a contract and to perform that contract; to comply with legal obligations; for our legitimate interests in running, securing and improving our services, balanced against your rights; and, where required, on the basis of your consent, which you can withdraw at any time.

5. Who we share data with

To activate a trading account, we pass the details you submit to the partner firm that provides and operates that account. That firm may contact you by phone or email to complete activation, and it handles your data under its own privacy notice.

We also use carefully selected service providers for hosting, analytics, communications and identity verification, who process data only on our instructions. We may disclose data where the law requires it, for example to regulators, law-enforcement agencies or HM Revenue & Customs. We never sell your personal data.

6. International transfers

Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or on safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep data

We keep registration data for as long as needed to handle your request and for up to two years afterwards if no account is opened. Account and transaction records are generally kept for at least five years after the relationship ends to meet anti-money-laundering and tax requirements.

8. Keeping data secure

Data is encrypted in transit with TLS and protected by access controls, monitoring and regular independent security testing. No system is completely secure, so please keep your log-in details confidential and tell us straight away if you suspect unauthorised access.

9. Your rights

Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to processing (including direct marketing at any time), to data portability, and to withdraw consent. To exercise any of these rights, email us and we will respond within one month.

10. Cookies and similar technologies

We use strictly necessary cookies and local storage to run the site, for example to keep the form details you submit until your registration is complete and to cache market prices for up to 24 hours. With your consent, under the Privacy and Electronic Communications Regulations (PECR), we may also use analytics and advertising technologies such as the Meta (Facebook) pixel to measure campaigns. You can change your choices or block cookies in your browser settings at any time.

11. Children

Our services are only for people aged 18 or over. We do not knowingly collect data from anyone under 18, and we delete it if we learn that we have.

12. Contact and complaints

If you have a question or concern, email [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk. We may update this policy from time to time and will show the latest revision date at the top of this page.